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Frequently asked questions.
What should I do if my order is late?
If your order is late, please check your tracking information for updates. If it’s a product from our "Final Finds" collection, we’re sourcing the last pieces from various warehouses, which can take longer than usual—up to 30 days. For regular promotional items, high demand may lead to stock shortages, and delivery can take up to 14 days. We appreciate your patience!
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number, depending on the shipping method you selected. We offer four shipping options, one of which does not include tracking. If you chose a tracking option, you can use the tracking number to monitor your order status on our website. If you have any questions about your shipping method, feel free to contact our customer service team!
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on your location. Please check our shipping policy for more details.
What payment methods do you accept?
We accept a variety of payment methods to ensure a seamless shopping experience. You can pay using major credit cards, PayPal, and other secure payment gateways.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original packaging.